At The Esoteric Moms, we take great care to ensure your orders reach you safely and on time. Our products are handmade in small batches to maintain freshness and quality, so we appreciate your patience and understanding.
Order Processing Time
All orders are processed within 4–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and order weight. Free shipping may be offered on selected orders or promotions.
Order Tracking
Once your order is shipped, you will receive an email or SMS notification with a tracking number and courier details to help you monitor your package.
Delays
Sometimes, delays may occur due to factors beyond our control, such as courier issues, weather conditions, or public holidays. We will do our best to keep you informed in such cases.
Incorrect Address
Please double-check your shipping address before confirming your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
Damaged or Missing Items
If you receive a damaged package or missing item, please contact us within 48 hours of delivery with photos of the product and packaging. We will assist you promptly.
International Shipping
Currently, we ship only within India. International shipping options will be announced soon.
Contact Us
For any shipping-related queries or support, reach us at:
Email: support@theesotericmoms.com
Website: www.theesotericmoms.com